Sub processors

Cloud hosting & data centers

The ProductFlow platform runs on Amazon Web Services, (AWS). That includes our web properties (www and cloud). Various different services from AWS (EC2, RDS, S3, Route53, Cloudfront …) are used in combination. See AWS Service Terms. All data is stored in Ireland.

Managing the deployment of the ProductFlow platform is done by Fortrabbit. See Fortrabbit Terms

Marketing & tracking

We potentially might use Google AdWords for re-marketing, as it is an effective way to stay on the radar of potential clients (currently disabled). We might also advertise on Twitter in a similar way, for this we are sharing about your visit, think "Tailored Audiences" (currently disabled).

Client communication

In order to help you successfully, we need to be able to communicate with you. In most cases we will chat or have contact by e-mail.

Product information subscription

We are using MailChimp to send occasionally e-mail updates to subscribed Accounts. These e-mails include relevant information on service updates and feature announcements, so these are not newsletters in classical sense. With MailChimp we share e-mail addresses and names (for personalization). New ProductFlow Accounts get signed up for the newsletter automatically. That's why you need to confirm that we contact you by e-mail upfront. Each newsletter — of course — includes a one-click opt-out option. Additionally, there is a Account notification setting with the Dashboard to manage subscriptions. We will write from "pleasereply@productflow.com". See MailChimp Terms.

Personal e-mails

We are required by law to store all business communication for ten years. So we will save your e-mails, when you are contacting us by e-mail. Our personal mail (MX) accounts are by Google (gSuite). See gSuite Terms.

Transactional e-mails

We are using MailGun to send automated transactional e-mails to Accounts. These e-mails include relevant information. They are either triggered by intervals or user interaction. Examples are: "company invitation", "trial expire notice" or "password reset". Naturally, there is no opt-out for these. Again, that's why you need to confirm that to be contacted by e-mail when signing up. We will write from "pleasereply@productflow.com". See MailGun Terms.

Internal case management

We use Trello as an internal ticketing system to keep track of ongoing business tasks. We might link client cases from the chat system or billing related information there as well. See Atlassian Cloud Terms.

Account profile pictures

We are sending a hash of your e-mail address to the Gravatar service to see if you have an Account over there. When you have, we are displaying your profile picture from over there, when not a unique generic profile icon will be displayed. See Gravatar Terms.

Accounting

We are employing a accountant software called Odoo. Naturally, these service providers have reading access to billing related data and invoices. Billing related data, like invoices. See Odoo Terms.

Content Delivery Network

We use a CDN to serve static assets (IMG,JS,CSS) on all of the ProductFlow websites (www and cloud). The CDN helps us to deliver those files fast, from your nearest location. Currently we are using DigitalOcean services for this. When your browser sends the requests to those files, your IP address will be transmitted. See DigitalOcean Terms.

Disclaimer

To err is human. We do our best to keep this page up-to-date, complete and correct. We reserve the right to add, change or remove certain services and practices without further announcement.